The Civil Service Commission has officially announced (via Facebook) that they will issue the refund for the March 2020 CSE-PPT Registrants.
According to the commission, the refunding will happen this May 2021 through December 2021. They have re-issued the advisory with some modifications to the process in light of the ongoing pandemic. There are still two ways to file for the refund which the commission placed in the new examination advisory.
I. REFUND IN PERSON
A. In the Authorized/Concerned CSC Regional Office (RO)/ Field Office (FO) (where the examinee originally filed his/her application)
a.1 Coordinate with the CSC RO/FO via their Facebook page or messenger or call or text for their scheduling system. In light of the COVID-19 situation, Refundees are advised to avoid
going to the CSC RO/FO without a confirmed appointment/schedule or without advance notice.
a.2 The Refundee shall fill out the Request for Refund Form (RRF) and submit it to the CSC RO/FO together with the original and photocopy of valid I.D. The form is available for download on the CSC website and RO website. The original ID will be returned to the Refundee after validation of the photocopy submitted.
a.3 When the refund is through an authorized representative, the RRF shall be accomplished by the Refundee and submitted by the representative on the schedule of his/her appointment for the refund to the RO/FO where the examinee originally filed his/her examination.
The following documents shall be submitted by the representative:
1. Request for Refund Form; You can download it from HERE.
2. Authorization letter (available for download on the CSC/RO website);
3. Photocopy of valid ID of the Refundee duly signed by the Refundee;
4. Original and photocopy of the valid ID of the representative
a.4 In case the registered examinee/refundee is already dead, the immediate family member can claim the refund of the examination fee by presenting the following documents:
1) Duly filled out Request for Refund Form with notation “deceased” after the name of registered examinee;
2) Original and photocopy of valid I.D. of the deceased;
3) Death Certificate.
4) Original and photocopy of valid ID of the immediate family member who claims for the refund.
B. Through Conduit CSC RO/FO (where the examinee’s present place of residence or work is nearest)
b.1 The refundee shall write (by mail, courier, fax, email, or messenger) the CSC Regional Office concerned which has jurisdiction over the place where the examinee filed his/her application to request that his/her refund will be claimed in a specific RO/FO nearest his/her residence or place of work. Refundee may verify first with the CSC RO as to the most appropriate mode (e.g., mail, courier, fax, email) for sending the letter. To know the location of the nearest CSC RO/FO, kindly check the CSC directory at www.csc.gov.ph/cscrod. Together with the letter, he/she shall also submit the RRF and scanned copy of his/her valid ID.
b.2 Upon receipt of the request, the Authorized/Concerned CSC RO verifies the Refundee’s data from the List of Registered Examinees as to his/her name, birthday, birthplace, and home address.
b.3 Once verified and approved for release of refund, the Authorized/Concerned CSC RO sends a written notice/advisory (through mail, courier, fax, e-mail, or messenger) to the conduit CSC RO official email or FB account created for the purpose and the Refundee that he/she can proceed to the CSC RO/FO nearest to his/her place of residence/work. The Authorized/Concerned RO shall also transfer fund to the account of the conduit RO.
b.4 The Refundee shall present the notice/advisory to the nearest RO/FO together with duly filled-out RRF and original and photocopy of valid I.D.
b.5 The RO/FO shall attach the notice/advisory to the Refundee’s RRF and process the release of refund.
II. REFUND VIA ONLINE
The Refundee shall do the following:
1. Fill out RRF and scan the filled-out form. The Refundee shall choose the payment facility from a set of options given by the CSC RO.
2. Scan, or take a clear photo, of the front and back sides of any valid government-issued I.D.
3. Send the scanned copy of the RRF and ID to the Authorized/Concerned Regional Office via email. Sending through the CSC RO’s Facebook Page or Messenger account is discouraged for possibility of personal data breach.
4. The concerned RO will validate the documents and process the release of the refund.
5. The RO shall notify the Refundee as to when the refund will be released through the payment facility he/she indicated on the RRF.
6. For deceased registered examinee/refundee, the immediate family member can claim the refund of the examination fee by scanning and submitting to authorized/concerned RO the following documents:
1) Duly filled out RRF with the notation “deceased” after the name of registered examinee;
2) Valid I.D. of the deceased;
3) Death Certificate.
4) Valid ID of an immediate family member who claims for the refund.
CSC DIRECTORY FOR REFUND
CSC RO | EMAIL ADDRESS | CONTACT NUMBERS |
CSC RO I | [email protected] | 09632848792 09630091483 |
CSC RO II | [email protected] | 0917 9182585 0968 4286058 |
CSC RO III | [email protected] | 0920 5592088 |
CSC RO IV | [email protected] | (02)75080377 |
CSC RO V | [email protected] | (052)742-9568 |
CSC RO VI | [email protected] | (033)3212669 |
CSC RO VII | [email protected] | (032) 4147488, (032) 4147676 |
CSC RO VIII | [email protected] | (053) 888 0742 |
CSC RO IX | [email protected] | (062)955 5946 |
CSC RO X | [email protected] | 0936 7861759 |
CSC RO XI | [email protected] | 0936 6389248 0905 4079313 0968 3022833 0968 3022834 |
CSC RO XII | [email protected] | 0905 1411835 |
CSC NCR | [email protected] | (02)8781 5878 |
CSC CAR | [email protected] | 0908 8851426 (074) 6656670 |
CSC Caraga | [email protected] | 0999 8809931 8153370 8159459 |
CSC for BARMM | [email protected] | (064) 552 1855 |
CSC Central Office | [email protected] | 0916789479 |
There is also an additional PRIVACY NOTICE that the CIVIL SERVICE COMMISSION added to this new Examination Advisory. PLEASE CHECK THIS LINK for the official notice, download of request for refund form, and Authorization to Claim refund.